How is MTN Different?
Choosing a VSAT communications provider can be a daunting experience. In the past five years many new companies have moved into the VSAT business. A number of them have little experience and are selling satellite communications as a sideline and not as their core business. MTN has been in the VSAT satellite communications business for more than 25 years, and it is our core business.
In addition to being a pioneer in the satellite communications business, MTN is a leader in delivering forward-thinking differentiators for our customers.
MTN believes that redundancy is the best way to keep our customers connected. In addition to redundant terrestrial networks and teleports, MTN provisions space on overlapping satellites in both C-band and Ku-band to fit the needs of our customers in a given region. The additional beams give us bandwidth flexibility that others might not offer.
Our training curriculum and facility are well respected and recognized in the industry. MTN trains onboard staff when equipment is installed. MTN also has a full-time training facility in Miramar, Florida, and provides video training segments that are available online to remote customers.
Our in-house testing facility allows our customers to come to Miramar to test new software or applications live on our network, but from a controlled environment, prior to installing the service on a vessel.
Our customers know that MTN has the best technical service people in the industry. From our Network Operations Center for first-level support to network engineers and our field support technicians, customer service is our goal. This results in fewer technical visits, which equates to better uptime and cost savings. Our staff is experienced and well trained when first hired; they received continuous training with a curriculum based on levels of experience, all resulting in a knowledgeable and customer-centric support staff.